Privacy Policy

What Info We're Collecting

When you interact with Windsor Inn Quinthale, we might collect a few different types of information:

• Personal Details: Your name, email, phone number, mailing address - the usual stuff you'd expect when booking a hotel room or arranging an event.
• Payment Information: Credit card details, billing address. Don't worry though, we use secure payment processors and don't actually store your full card numbers on our end.
• Stay Preferences: Room type you prefer, dietary restrictions for our restaurant, spa treatment choices - basically anything that helps us make your experience better.
• Communication Records: Emails, phone calls, chat messages. We keep these so we can reference what we talked about and serve you better next time.
• Technical Stuff: IP address, browser type, device info when you visit our website. Pretty standard web analytics.

How We're Using This Information

We're not in the business of collecting data just for kicks. Here's what we actually do with it:

Who Gets to See Your Info

We're pretty protective of your data, honestly. We don't sell it to random companies or anything sketchy like that. But there are a few situations where we share info:

• Service Partners: Payment processors, booking systems, email providers - the tech that keeps everything running. They're all under strict contracts to keep your data secure.
• Event Vendors: If you're hosting a conference or wedding with us, we'll share relevant details with our catering partners, AV techs, florists - whoever needs to know to make your event happen.
• Legal Requirements: If the law says we gotta hand over info (like for court orders or regulatory stuff), we'll comply. But we'll fight it if we think it's unreasonable.
• Business Transfers: In the unlikely event Windsor Inn Quinthale gets sold or merged, your data would transfer to the new owners. We'd let you know if this happens.

Cookies & Tracking Tech

Yeah, we use cookies - not the chocolate chip kind from our restaurant, but the digital ones. Here's the deal:

Our website uses cookies to remember your preferences, keep you logged in, and understand how people use our site. Some are essential (the site literally won't work without 'em), and others help us improve things.

You can adjust your browser settings to block cookies, but heads up - some features might not work properly if you do. Most browsers let you pick and choose which cookies you're okay with.

Keeping Your Data Safe

Security's a big deal for us. We've invested in proper encryption, secure servers, and regular security audits. Our staff gets trained on data protection, and we limit who has access to personal information.

That said, no system's 100% bulletproof. We do our absolute best, but we can't guarantee perfect security (anyone who promises that is lying). If there's ever a breach, we'll let you know right away and tell you what steps to take.

How Long We Keep Your Info

We don't hang onto your data forever. Here's generally how long we keep stuff:

• Booking and stay records: Up to 7 years (tax and accounting requirements, mostly)
• Marketing preferences: Until you unsubscribe or ask us to delete it
• Website analytics: Typically 26 months
• CCTV footage from public areas: 30 days (security purposes)

After that, we securely delete or anonymize the data so it can't be traced back to you.

Your Rights & Choices

This is your data, and you've got rights. Under Canadian privacy laws (PIPEDA and provincial legislation), you can:

To exercise any of these rights, just shoot us an email at reservations@windorinquinthale.info or call (416) 555-0192. We'll get back to you within 30 days.

Kids' Privacy

Our website and services aren't directed at children under 13. We don't knowingly collect info from kids. If you're a parent and think your child's given us their info, please contact us and we'll delete it promptly.

That said, families are totally welcome at Windsor Inn Quinthale! When parents book rooms for their kids or include them in reservations, that's different - we're collecting the parent's information, not directly from the child.

Third-Party Links

Sometimes our website links to other sites - like local attractions, event partners, or travel booking platforms. Once you click those links, you're on their turf and their privacy policies apply.

We try to partner with reputable companies, but we can't control their privacy practices. So give their policies a read if you're concerned.

Marketing Communications

We'd love to keep you in the loop about special packages, seasonal offers, and events happening at the hotel. But this is totally optional.

Every marketing email has an unsubscribe link at the bottom. Click it and you're off the list - no hard feelings. You can also manage your preferences by contacting us directly.

Important stuff like booking confirmations and service updates? Those aren't marketing - we'll still send those because they're necessary for the services you've requested.

Changes to This Policy

We might update this privacy policy from time to time - maybe because of legal changes, new services we're offering, or just to make things clearer.

When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you've got an account with us or you're on our mailing list, we'll probably send you an email too.

It's worth checking back here occasionally, especially if it's been a while since you've visited.